Hayton College

Course Name:	Computer Reservations Systems
Cost:	A$655
Unit(s) of competency:	Operate a CRS
Duration:	Approx 40 hours online Approx 20 hours offline workbook
Course options:	Choose either: Galileo; or. Sabre; or, Amadeus. Short courses for specific CRS skills are also available - see CRS Component Courses for details.
Delivery:	Online with printed workbook for some exercises Course is timed at 40 hours, additional hours can be purchased

 

What is a Computer Reservations System?

Computer Reservations Systems are powerful computer networks that allow travel agencies and airlines to communicate with one another globally.

Using a computer reservations system (also called a CRS) travel agencies all over the world can access and retrieve “live” information including airline flight information, seat availability and make reservations for air travel and other services such as hotel rooms, car rental vehicles, train journeys, cruises and tours worldwide.

CRS can make airline seat assignments, change and amend bookings, issue airline tickets and they a multitude of other functions for travel agencies, including receiving updated flight schedules or other product information.

What the course covers

This course will teach you about the many codes of the Travel Industry and at the same time teach you its most important skill: how to make reservations for your clients' airline seats, hotel rooms and car rental vehicles using one of three industry-standard CRS's.

Completing this course will give you the practical knowledge of how to operate a CRS that you need to work in travel - you actually do what travel industry employees do when they make bookings for airline seats, hotel rooms and car rental vehicles.

See the curriculum below for full details of subjects.

Who should take the Computer Reservations Systems course

Ideal for beginners who have never worked in travel and never used a CRS and who need the skills and a certificate to find work. Industry recognised, these courses are for those looking for their first Travel Industry job or those changing from one CRS to another.

This is a key skill for anyone who wants to work in a travel agent or airline check-in areas at airports.

Skills in a CRS are highly valued in travel consultants, as it allows them to make and change bookings. This course is suited either to people in the industry already, or those looking to start a career.

Start now and in a few months you too could be working for an airline, a travel agency or a tour wholesaler!

Hayton offers training in the 3 main widely-used CRS systems

Hayton offers training in each of the major global CRS:

• Amadeus, an Airline GDS used worldwide in Australia, Europe, South America and the USA
• Galileo, an Airline GDS used worldwide especially in Australia/New Zealand and Europe
• SABRE, an Airline GDS used worldwide especially in Australia, Europe and the USA

When you enrol you select one of these to be trained in. If you are working with or going for a job with a specific company you should be able to find out which CRS you need, if you are unsure then Galileo is a good choice. Once you have learnt one CRS it is quite easy to change to a new one - Hayton offers conversion courses to help people change to a new CRS.

If you already know how to use one CRS and need skills in another, Hayton also offers short courses to help you change to a new CRS.

Curriculum

3 letter IATA airport and city codes,  2 letter IATA airline codes, encoding / decoding, checking availability for airline seats, hotel rooms and car rental vehicles. Choosing the correct flight, building a complete booking, canceling or changing segments, choosing and quoting the correct fare or room rate, minimum connecting times. Industry jargon and codes. Signing In/Out, Timetables,  PNRs and BFs, Frequent flyer information, TCP, OSI, SSR, seat maps, seat assignments, booking cars and hotels, fare displays, fare rules and notes, itinerary pricing, ticketing, queues, wait lists.

Key Areas of Learning

• Access and interpret CRS displays.
• Use system features to access a range of information.
• Create and process reservations, including printing BFs/PNRs.
• Use the CRS to accurately create, process and interpret communications to and from industry colleagues.

Course Options

Conversion Courses:
If you know how to use a CRS and want to learn about another - maybe because you are changing jobs or want an impressive CV, these courses are for users of one CRS/GDS who need to learn another system in the fastest and most effective way.

Go to the Computer Reservations Systems Component Courses page for details.

Short Components for Industry employees:
Component courses are short courses that teach a specific function of a CRS in more detail that the standard course.

Component courses are designed current users of CRS - ideal for travel consultants and others who currently work in the industry using systems on a day to day basis and who want to improve their knowledge of their CRS.

Go to the Computer Reservations Systems Component Courses page for details.

Online Delivery

Ideal for online internet delivery, these skills based programmes are entirely interactive, you actually do what travel industry employees do when they make bookings for airline seats, hotel rooms and car rental vehicles.

Available any time day or night, our online delivery enables you to study in your own time at your own pace - no classroom commitments.

Online delivery of lesson material is accompanied by a workbook that reinforces the lesson material with workbook exercises. As with all our courses, tutor support is available.

Any other questions?

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