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Frequently Asked Questions

Any questions? Of course you do.

We've answered many of our students' most common questions in this FAQ. If you have a question that we haven't answered, email to ask us directly.


1. What can you tell me about Hayton College?

Hayton College is an industry recognised private training provider with a long track record of delivering industry standard travel qualifications up to Diploma in Tourism level. Since 2001 this experience and expertise has been available online with unique interactive skills and knowledge based units which assist people to gain the skills and qualifications they need to join this dynamic industry.

2. I've travelled a great deal, now I want to work in travel, will a travel skills course help me?

The Travel Industry's main work skill these days is the competent use of a Computer Reservations System or CRS. It can be difficult to gain that first "foot in the door" job unless you have good PC skills, understand a bit about the Travel and Tourism Industry and can demonstrate that you understand and can use a CRS/GDS. It will definitely look good on your CV and help you land that first job.


3. I haven't travelled much myself, will that matter?

Obviously, it helps but if you have a passion for travel you too can succeed to get a foot in the door. Most people who want a job in travel read the travel supplements in the newspapers


4. What skills and qualifications will I need to start applying for jobs?

You definitely need good PC and keyboarding skills, customer relations experience and personal travel also help. It is a good idea to start building up your knowledge and skills base. Why not start with the Take Off course if you don't know much about the industry and follow that up with a CRS course - we recommend Galileo for beginners.


5. I can't type very well, what can I do about that?

No problem, we have a very competitively priced CD programme called Typequick which is posted to you. If you work consistently though the programme you will learn to touch type in 10 lessons, increase your speed and accuracy which will help you use e-mail, the internet and your CRS/GDS more efficiently.

Travel Industry jobs require good keyboarding skills. You don't have to be the fastest typist in the world but you do have to be accurate. Mistakes cost money in a commission based industry.


6. What are my chances of getting a job after the course?

If you successfully complete the course material, receive a certificate, prepare a good CV and follow our interview tips which are provided when we assist with our CV preparation, have travelled personally, and have good PC and keyboard skills you have a very good chance of finding a position.

We recommend you take any job your are offered, gain some experience, wait at least a year


7. What sort of timeframe am I looking at before I can apply for jobs?

Once you have completed the Take Off course and successfully completed a CRS/GDS programme then you may actively start applying for jobs.


8. Who wrote these courses, are my tutors in the Travel Industry?

Definitely, all our directors, staff, writers and tutors are involved in the travel industry with many years experience and professional education qualifications.


9. Can I pay in instalments?

As most of our courses are single units and the course fees very keenly priced, we do required full payment on registration as you get immediate access to all course content. We can, however, offer a payment plan of 2 equal payments (AUD365.00 each) for the Computer Reservations courses.


10. To get a job in travel, how many of these courses should I take?

If you have good PC and keyboarding skills, have had a job with customer service experience and some personal travel experience, it should not be too difficult to enter the travel industry.

We suggest you learn about the travel industry on our "Take Off into Travel" course and then take a CRS/GDS course: Galileo, Sabre or Amadeus. This will give you the knowledge and skills to apply confidently for an entry level position.


11. Do I need to be disciplined to take this course

You do need to be able to set aside a certain amount of time each day or every second day for optimal benefit of the interactive skills courses. If you leave too long between lessons you will forget and have to revise material thus wasting time that could be better spent. Some people study only every weekend and still do very well, a passion to work in the Travel Industry certainly helps.


12. I am applying for a Travel Agents' licence, which course do I need to take?

Fares & Ticketing I, also called Construct Normal International Airfares (THTSOP20A)


13. How do I enrol for a course?

You enrol for a course by clicking on the "Enrol Now" or "Enrol Online Now" buttons next to the course you wish to enrol in. This will take you to a secure payments area hosted by PayPal, the industry leader in payment processing, where you enter your details and credit card information.

You will receive a confirmation email of your payment, and within 24 hours you will receive you login details to access your course. If your course has a workbook, this will be posted to you when you enrol.


14. Is it safe to enrol online?

Yes! Your payment is processed securely by Paypal, and Hayton does not keep any of your credit card information on file. Your personal details are kept secure in Hayton's system, and we do not give any of your details to any third parties.


15. Is there another option?

We can also take payment via a faxed authority, please contact us for details.


16. How will I know my enrolment has been received?

You will receive an e-mail confirming payment your payment has been received (this will come from Paypal), and the enrolment will be processed within one business day. You will receive a second email from us with details to access your enrolment.


17. How long after I send my completed registration form can I start my course?

You have access to the online material within 24 hours for most courses, workbooks may take slightly longer to arrive, depending on where you live but you may always start lesson One.


18. I've never studied online before, will I get some Training Tips?

Yes, each course comes with its own online training tips. These are sent to the student after enrolment before the User Number and ID are e-mailed to you. You must confirm you have read these before beginning the course.


19. What happens next?

We e-mail your User number and password or any codes you need to access the course/s along with some further instructions.


20. How much time must I spend studying each week?

This is totally up to you, but we advise one lesson every 2 or 3 days followed by the applicable workbook lesson. Probably 4 to 5 hours a week will enable you to finish most courses within the designated timeframes.


21. Can I get help if I need it?

Yes, of course. Online help is available and explanations on how to get it come out with the First log in instructions. If you are really stuck you may make an appointment to speak to one of our tutors on our 1 300 numbers.


22. Are there any tips for online learning that you can give students?

Yes! They come out to you by e-mail with your access codes.


23. English is not my first language, will that matter?

If you have studied English at school or university and have a competent knowledge you will be fine. Below that perhaps call and talk to us, we have staff who are English as a Second Language trained who will be able to assess whether the course will suit you. We have students from all around then world, very few have ever had a problem as the courses are really in the universal travel language of easily understood codes.

If you want to work in travel and your English is not of a very high standard, we suggest you take further studies as improved English speaking skills will help you get a job – anywhere in the world.


24. I don't understand what you mean by skills based "interactive"?

The CRS/GDS courses teach you the skill of making airline seat reservations, the course explains what is done and then you actually practice doing it. You use industry airline, city and airport codes and learn to make and read international air itineraries just the way travel industry professionals do.


25. How do the assessments work?

The major part of the assessment process is done online and marked immediately giving you immediate feedback, some courses also have workbooks which are completed and then sent in to the college for review prior to the final assessment. Some courses have an assignment which must be completed prior to certificate issuance. Each student is advised of assessment procedures on registration and again prior to the final assessment.


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Hayton College provides online training courses to the travel and tourism industry.
All courses are developed by industry professionals, in conjunction with key industry bodies, associations and businesses.

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